Privacy Policy
This Privacy Policy explains how Virtual Horizons Entertainment (“Virtual Horizons”, “we”, “us”, or “our”) collects, uses, discloses and protects your information when you visit our website, communicate with us, or use our VR and AR entertainment services.
1. Who we are
Virtual Horizons Entertainment is a VR & AR entertainment studio that designs and operates immersive experiences for venues, events and brands across the United States.
For the purposes of applicable data protection laws, we act as the “data controller” for the personal information collected through this website and in the course of providing our services.
2. Scope of this Policy
This Privacy Policy applies to:
- Visitors to our website and online properties;
- Individuals who contact us by email, phone or via contact forms;
- Clients, prospective clients, vendors and partners; and
- Participants in our VR and AR experiences where we collect personal data.
This Policy does not cover the privacy practices of third‑party websites, platforms or services that we do not own or control, even if they are linked from our website.
3. Information we collect
3.1 Information you provide to us
We may collect information that you voluntarily provide, including:
- Contact details — such as your name, company name, email address, phone number and job title;
- Project and event details — such as venue, event dates, expected audience size, budget range and other details you choose to share when requesting a quote or consultation;
- Account and billing information — such as billing address, tax details and payment‑related information (note: payment card details are typically processed directly by our payment providers and not stored by us);
- Communications — such as emails, messages submitted through our forms, and feedback or testimonials;
- Participation information — such as consent forms, waivers or incident reports related to your use of our VR and AR experiences, where applicable.
3.2 Information collected automatically
When you visit our website, we may automatically collect certain information about your device and usage, such as:
- IP address and general location inferred from it;
- Device type, browser type and version, operating system;
- Pages visited, time and date of visits, time spent on pages;
- Referring and exit pages, and similar technical data.
This information is typically collected through cookies, analytics tools and similar technologies. See Section 7 for more details.
3.3 Information from third parties
We may receive information about you from third parties, such as:
- Event organizers, venues or partners who book our services and provide participant lists or contact information;
- Service providers that assist us with lead generation, analytics or marketing;
- Publicly available sources (for example, business websites or social media profiles) in a B2B context.
4. How we use your information
We use the information we collect for the following purposes:
- Providing and operating our services
To design, plan, deliver and operate VR and AR experiences; to communicate with you about bookings, logistics and support; and to manage customer relationships. - Responding to inquiries
To respond to contact requests, provide quotes, schedule calls and answer questions about our services. - Improving our website and offerings
To analyze how visitors use our website, troubleshoot issues, and enhance the user experience and our products. - Marketing and communications
To send you service‑related announcements, newsletters, event updates, promotional content and other information that may be of interest to you, where permitted by law and subject to your choices. - Safety and compliance
To ensure safe operation of our VR and AR experiences, handle incidents, enforce agreements, comply with applicable laws, regulations and legal processes, and protect our rights, property and the safety of our users and staff. - Business operations
To manage our internal operations, including accounting, invoicing, auditing, and corporate transactions (such as a merger, acquisition or asset sale).
5. Legal basis for processing (EEA/UK visitors)
If you are located in the European Economic Area (EEA), the United Kingdom or another region with similar laws, we process your personal information under one or more of the following legal bases:
- Contract — when processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (e.g., responding to a project inquiry);
- Legitimate interests — for our legitimate business interests, such as operating and improving our services, marketing to business contacts, ensuring safety and preventing misuse, where these interests are not overridden by your rights and interests;
- Consent — where you have given us explicit consent, for example to receive certain marketing communications or to the placement of non‑essential cookies;
- Legal obligations — when processing is required to comply with legal obligations, such as tax and accounting rules or responding to lawful requests from authorities.
8. Data security
We implement reasonable technical and organizational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting or legal obligations).
When we no longer need the information for these purposes, we will delete it or anonymize it in accordance with our data retention practices and applicable laws.
10. Your rights and choices
10.1 Marketing communications
You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions in those emails or by contacting us using the details in Section 14. We may still send you non‑marketing communications related to your bookings or our ongoing business relationship.
10.2 Rights for EEA/UK and certain other regions
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your information, in certain circumstances;
- Object to or request restriction of certain processing activities;
- Request a copy of your information in a structured, commonly used and machine‑readable format (data portability);
- Withdraw consent where processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal; and
- Lodge a complaint with a supervisory authority in your country of residence or place of work.
To exercise these rights, please contact us using the details in Section 14. We may need to verify your identity before responding to your request.
11. Children’s privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children online without appropriate parental or guardian consent.
Some of our on‑site VR and AR experiences may be accessible to minors under appropriate supervision. In those cases, we may collect limited information necessary to operate the experience safely and to obtain parental or guardian consent where required by law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete such information where required.
12. International data transfers
We are based in the United States. If you access our website or use our services from outside the United States, your information may be transferred to, stored in and processed in the United States or other countries that may not offer the same level of data protection as your home jurisdiction.
Where required by law, we implement appropriate safeguards to protect your information in connection with such transfers, such as standard contractual clauses approved by relevant authorities.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make material changes, we will post the updated Policy on this page and revise the “Last updated” date at the top.
We encourage you to review this Policy periodically to stay informed about how we protect your information.
14. Contact us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your data protection rights, you can contact us at:
Virtual Horizons Entertainment
Email: privacy@virtualhorizons.example
Phone: +1 (000) 000‑0000
Mailing address: [Company Address], United States