Privacy Policy

1. Who We Are

Vitality Hub is a fitness, wellness, and healthy living studio based in New York, United States. This Privacy Policy applies to our website, our studio services, and any related online or offline interactions with you.

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide directly

• Contact details (name, email address, phone number).
• Booking and account information (preferred schedule, service selections).
• Health and fitness information you choose to share with us (e.g., goals, injuries, limitations, lifestyle habits) to tailor your program.
• Payment-related information (billing address and transaction details; card data is usually processed by our payment provider and not stored by us).
• Communication content (emails, messages, feedback, survey responses, and other correspondence with us).

2.2 Information collected automatically

When you visit our website, certain information may be collected automatically, such as:

• Device and usage data (IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, access times).
• Analytics data gathered via cookies or similar technologies to understand how visitors use our website.

2.3 Information from third parties

We may receive information about you from:

• Payment processors and booking platforms.
• Marketing or analytics providers.
• Social media platforms, if you interact with our profiles or choose to connect with us through those services.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, manage, and improve our fitness, wellness, and coaching services.
• To process bookings, payments, and other transactions.
• To personalize your training and wellness programs based on your goals and preferences.
• To communicate with you about your sessions, account, updates, and administrative information.
• To send you marketing communications (where permitted by law), such as newsletters, offers, and updates about Vitality Hub.
• To monitor and analyze website usage and performance, and to improve our website and services.
• To maintain the security and integrity of our systems and prevent fraud or abuse.
• To comply with legal obligations and to protect our rights and the rights of others.

4. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under one or more of the following legal bases:

• Contract: To provide services you request and to fulfill our contractual obligations.
• Consent: When you have given your consent, for example to receive certain marketing communications.
• Legitimate interests: To operate, improve, and secure our business in a way that does not override your rights and freedoms.
• Legal obligation: To comply with applicable laws and regulations.

5. Cookies and Similar Technologies

We may use cookies and similar tracking technologies to operate our website, analyze traffic, and understand how visitors engage with our content.

You can typically control cookies through your browser settings, including disabling or deleting them. Note that disabling certain cookies may affect the functionality of our website.

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted third parties who perform services for us, such as payment processing, booking systems, email delivery, analytics, or IT support. These parties are allowed to use your information only as necessary to provide services on our behalf.
• Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or similar event. We will take reasonable steps to notify you if your information becomes subject to a different privacy policy.
• Legal requirements: When we believe disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Vitality Hub, our clients, or others.
• With your consent: In any other situation where you have been notified and have expressly consented to the sharing.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will delete it or anonymize it in accordance with applicable laws and our internal policies.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access the personal information we hold about you.
• Right to request correction or update of inaccurate or incomplete information.
• Right to request deletion of your personal information, subject to certain exceptions.
• Right to object to or restrict certain processing activities.
• Right to withdraw consent at any time where processing is based on your consent.
• Right to data portability (in certain jurisdictions).

To exercise your rights, please contact us using the contact details in the “How to Contact Us” section below. We may need to verify your identity before responding to your request.

You can also unsubscribe from marketing emails at any time by following the unsubscribe link included in those emails.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. International Data Transfers

Vitality Hub is based in the United States. If you access our website or services from outside the United States, your information may be transferred to and processed in the United States or other countries that may have different data protection laws than your country.

Where required by law, we implement appropriate safeguards to protect your information when it is transferred internationally.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or the content of those third parties.

We encourage you to review the privacy policies of any third-party services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice.

Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you can contact us at:

Vitality Hub
New York, NY, United States
Email: privacy@vitalityhub.com